Shipping Policy

Where we ship

We currently deliver to all districts and upazilas within Bangladesh. We do not ship internationally at this time.

Shipping costs

Shipping fees are calculated dynamically at checkout based on your delivery location (city and zone) and are shown before you confirm your order. Rates are set by Pathao and vary by distance from our dispatch location in Lakshmipur. Typical rates:

The exact fee for your address is always shown at checkout before you confirm.

Estimated delivery times

Estimates are based on business days (Sunday–Thursday). Public holidays and adverse weather may cause delays.

Order processing

Orders are processed and handed to Pathao Courier within 1 business day of confirmation. Orders placed after 5 PM or on public holidays are processed the next business day.

Order tracking

Once dispatched, you'll receive a consignment ID in your confirmation email. Track your parcel on the Pathao tracking page. Your order status is also updated in your My Orders dashboard as delivery progresses.

Payment at delivery

We use Cash on Delivery (COD). Please have the exact amount ready for the courier. The total — including the shipping fee — is shown on your order confirmation email.

Failed deliveries

If a delivery attempt fails (recipient unavailable, wrong address, or refused), Pathao will attempt redelivery once. If that also fails, the parcel is returned to us. We'll contact you to arrange a new delivery; an additional shipping charge may apply.

Damaged in transit

If your order arrives damaged, photograph the damage before opening the product and contact us within 24 hours at support@mail.oneleather.shop. We'll arrange a replacement or exchange at no extra cost.