Return & Refund Policy

Return window

You may request a return or exchange within 7 days of the delivery date shown in your order confirmation. Requests made after this window cannot be accepted unless the product has a manufacturing defect.

Eligible items

To be eligible for a return, the item must be:

• Unused, unworn, and in its original condition.
• Returned in its original packaging with all tags and accessories intact.
• Not altered, polished, resoled, or otherwise modified after delivery.

Non-returnable items

• Items that have been worn, used, or show signs of use (scuffs, creasing, dirt, odour).
• Items marked "Final Sale" or purchased at a clearance price.
• Customised or made-to-order products.
• Gift cards or store credit.

Defective or incorrect items

If you receive an item that is defective, damaged in transit, or not what you ordered, contact us within 7 days of delivery and we will arrange a replacement or full exchange at no cost to you. Please include photos of the defect and your order number in your message.

How to initiate a return

Alternatively, email support@mail.oneleather.shop with your order number.

Exchanges

We offer exchanges for a different size or colour of the same item, subject to availability. If your preferred exchange item is out of stock, we will issue store credit equal to the item value.

Refunds

Since all orders are paid via Cash on Delivery, we do not issue cash refunds. Approved refunds are issued as store credit applied to your account, redeemable on your next order.

Return shipping

Contact

For any questions about returns or exchanges, email support@mail.oneleather.shop.